Refund and Returns Policy - Wah Yan One Family Market

The Company does not accept return or replacement of products. Please check carefully when receiving the products, including whether the categories and the quantities are correct and whether the products are damaged. If the products delivered are found to be inconsistent with the order or have been damaged, please notify the Company (T: 2336 3688 / E: contact@wahyanonefamily.org) immediately to arrange a replacement. If you have already signed for the goods, the Company reserves the right to refuse to replace them.

The Company retains the ownership of the products until you settle the payment. All risks of the goods are transferred to you after the goods are delivered. The Company will not be responsible for any loss due to your request to leave the products outside the door or in the building management office, etc.

Requests for return or replacement of products must be made within seven (7) days from the date of receipt. Relevant product information and photos must be provided within the specified period by email to contact@wahyanonefamily.org. Requests made other than the above specified way will not be accepted.

You agree and accept the arrangement that refund of the returned products must be approved by the Company. The Company will notify you of the approval result by email, and the refund of the returned products will be credited to your credit card account within forty (40) days. The Company does not need to make any additional compensation for your dissatisfaction.

You agree and accept that it is the Company’s sole discretion whether to accept the return or replacement of the products. The Company will not under any circumstances accept direct returns or be responsible for any damages incurred by you for any reason.

These terms and conditions form an integral part of the general terms and conditions. The Company reserves the right to modify these terms and conditions. In the event of disputes, the Company’s decision shall be final and conclusive.